Return / Exchange/Refund Policy

Thank you for believing in us and making a purchase. We express our heart full thanks for supporting and helping us grow. At Kasturi Pearls, Customer’s satisfaction is our utmost priority, and we value all of you and yours orders equally. In order to address the problem/issue regarding your order we have made following return and exchange policy to go through.

Kasturi Pearls do not entertain any Refund policy. Meanwhile, we provide option of easy return and exchange of your order if it couldn’t meet your expectations and have issues regarding size, color or quality of product for one time. Also, you have option to cancel the order before it has not been dispatched.

• Customer can claim the exchange or return of product within 24 hours of receiving it by contacting us on Instagram/WhatsApp/Phone.
• Claiming exchange provides you an option to exchange the product with another one immediately while claiming return gives you an option to return the item for Credit note which will be valid for a month to use for any product of that amount.
• Customer can claim the return/exchange for one time only and exchanged products cannot be claimed to exchange/return again. In case of multiple products orders only one of the item can be exchanged or returned.

Exchange Process

•  Once you are eligible for exchange/return you can choose whether your own available courier facility or tell us to send ours in order to return the product.
• Customers solely need to bear the shipping charge of return and deliver again if the issues are related to size/color and the product could not meet their expectations.
• In case you choose to return us the product through your own courier facility then you need to pack the item safely and send us the tracking details within 48 hours of receiving it.
•  In case you choose Our logistics partner the charges would be around 150-300. we will provide you a shipping label online and all you need to do is pack the item as before and stick the printed label over it.
• Our logistics partner will visit you as soon as possible and pick the product to deliver it back to us.
• Make sure you pack the product safely and if possible, Make a video of packaging so that it could reach us and send it through a premium logistics partner if you choose yours.
• If the product gets damaged/tampered during the exchange/return, customer themselves have to bear the cost and return/exchange will not get further proceeded.
• If the size/color/type of product you are requesting is out of stock during exchange, you might need to wait for a particular time until it gets back to stock

Exchange Process of Damaged products

• In exceptional cases, where the product you have received is damaged by our logistic partners while delivering or cases where you have received the wrong product, your order can be eligible for exchange/return only.
• To claim the exchange process, you must submit the unboxing video of the product of the moment it reached you within 24 hours of receiving it.
• Every order we deliver is carefully packaged to ensure it reaches you safely with a sticker reminding you to make an unboxing video.
• No order will be considered defective or wrong without a proper unboxing video.
• You can process the exchange of defective/wrong products by manually contacting us on Instagram and WhatsApp by submitting the reason and proof of it.
• Once we have received your request of exchange, we might take 48 -72 hours to examine the video and complain whether it's fake or repackaged and forward it for further operations.
•  For damaged/wrong products the shipping charges of return and sending it back to you will be on us.

Note: The exchange process might be a little time consuming, we appreciate you to be respectful and keep patience within the entire process time.